Customer Feedback

We are proud of our business!
The quality work that we do...
The people who work for us...
The manufacturers who recognize our achievements...
The number of years we've been in business...
The communities that we have done work in...
And the opportunity to do the work for you!

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Below are a few examples of the letters of praise that we have received from our customers over the years.  We look forward to adding your family to our long list of happy customers.

Please click here to read more letters of reference.

We are proud of the comments left by our customers at Angie's List (www.angieslist.com)

 

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We could not be more pleased with the new sunroom.  George(President/Owner) is involved in the process from the beginning to end.  Communication is excellent.

I emailed George on a Thursday about my intentions of converting my screen porch to a sunroom.  George came out, surveyed the area, made some great suggestions and I received his bid 2 days later.

The project started 2 days after that.  Now that's service!

This is my second project with Crockett. ( Bathroom remodel last year).  His workers are professional, punctual and keep the work area clean.  The workmanship is excellent.  George takes an active role throughout the process making sure everything is progressing to the homeowners satisfaction.

Both projects we've done with George turned out beyond our expectation.  We will continue to use Crockett for all our improvement needs and would recommend him and his company highly.

Blaine Shively March 15, 2012

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Had some loose/missing roof shingles.

Mr. Crockett answered my call personally and had men on site within 3 days for the repair.

I believe they typically handle more remodeling type business but they're more than capable of some quick home repairs at reasonable cost.

Bo Webster

February 10, 2012

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Our garage was remodeled and a shed was added on to the house

I called for an estimate and they were extremely prompt.  It was only two days before the price estimate cam back.

We agreed quickly and happily on the price.  The work was done on time, was done by professional, kind craftsmen,

and we are quite happy with the overall experience

John Ambrosone

February 10, 2012

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New roof installation including some plywood replacement.

New gutters, new vinyl siding, soffits, porch ceiling,

Rebuilt small porch overhang, rebuilt rotted out roof joists and soffit over addition.

Excellent work done amazingly quickly, good communication, easy to work with!

I am a very happy customer!

Mark Lemon December 10, 2011

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Crockett Home Improvement put siding on the house.

They were professional and prompt. They did quality work. I would use them again.

Karen Houghton

October 11, 2011

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Crockett Home Improvement fixed parts of roof, siding, insulation, sheet rock etc.

Great job.  Actually it was an excellent job.  Super nice guys, got right on it and did excellent worksmanship right to the end.

We are very satisfied with everything they did.

Jon Passic August 10, 2011

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Remove an old porcelain sink and replace with a new sink.  This required cutting the ceramic tile,

new drain plumbing, and, as it turned out, cleaning the drain line.  The job was done really well

and very professionally.  I asked Crockett Home Improvement if they could squeeze in the

project in 2-3 days, in time for a Valentine's Day surprise for my wife (nothing says "I love you"

like a new bathroom sink, right?) and they did.


We have wanted to replace the ugly "pink" sink in our downstairs bathroom for years.  We found

a very nice sink and faucet to replace it, but the new sink required cutting the ceramic tile counter

top surrounding the sink, so it became a "next weekend" project that just didn't happen.  I had a

"Duh!" moment and realized that Crockett Home Improvement could do it, and the result would

be professionally done.  I called CHI on Thursday and asked if they could possibly squeeze me

in in the next 2-3 days.  They scheduled the job for Monday and showed up at exactly the

appointed time.  I showed the men the project, they asked a few questions and I left for work.

I asked them to leave the house by the back door so I could come home at lunch at lock up.

When I came home the project was finished, the bathroom was clean of all debris and it sported

a shiny new sink; aside from a nice new sink, there was no evidence that they had been there.

They also cleaned the drain line so it drains well (the first time in years).  They didn't waste

my time by calling to ask if I wanted the drain cleaned out, they just took the initiative to do

it - nice.

 

When my wife came home she was surprised and thrilled to see the new sink.

Once again CHI delivered on their promise of a professional job, on time and very high

"bang for the buck".  We consider this project as money very well spent; I should have

contacted them a long time ago and just left it to the professionals.

J. C Hassal

February 20 2012

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We used Crockett to do some roofing repair and put on gutter guard.

They did the estimate and then fixed our roof and gutters very quickly and efficiently. They were wonderful, very competitively priced and very fair.

The work was so good we have this company in mind for other jobs we have planned.

Mary Kafura February 04, 2012

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Crockett Home Improvement have installed windows for us.

I was very happy with the overall experience, the quality of work was wonderful.  They were responsiveness and punctuality and very professionalism.

I would use this company again.

Donald Hanauer August 15, 2011

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I had Crockett's do a job on a commercial building.  I asked them to remove a wall, (load bearing) move a radiator, take out a knee wall, paint and replace several interior doors.

The building was an old one and it was a challenging project to say the least..

The Crockett team finished the project on time and budget.  I was very pleased with every aspect of their work

Allen Simpson

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Crockett Home Improvement has done work for us in the past, so they were our first choice to replace some rotten soffit boards.  Mr. Crockett came for a job appraisal the same day I called the company.  He confirmed my suspicions that some boards should be replaced and mentioned that other boards, which I thought might require replacement, were actually just dirty.  We had planned to have CHI replace the rotten boards, then clean and paint all the soffits and replace the gutters.  Mr. Crockett suggested that for longevity and much lower maintenance aluminum siding would be a better, more cost-effective choice.  While the initial cost was higher, or course, we accepted his suggestion and contracted for new seamless gutters, replacement of some soffit boards and installation of aluminum siding.

CHI did their usual superb work (we have engaged their services before) and we are delighted with the result.  We think the cost was very reasonable, the project went smoothly and the house looks significantly better.  Most important is that the rotten wood was replaced, the house is lower maintenance, the gutters don't leak and look great.

The crew arrived the day after we agreed to the contract.  They were very professional and  courteous.  They were very mindful of the dog (who we tried to keep indoors while they worked, to minimize their disruption) and kept the work area clear of debris which might harm her.  At the end of each day they policed up the day's debris so the yard was safe for critters and people.

During one of his inspection tours Mr. Crockett noticed a section of the porch beam was rotten too (it wasn't accessible for inspection before the crew began stripping the soffits), so he had the crew replace it as well - at no additional cost to us.

After the seamless gutters were installed Mr. Crockett had the crew install aluminum gutter guards (not part of the original job specification, and we didn't think to ask for during the initial job appraisal).  The gutters look great, the siding looks great and we're very happy campers.  We have peace of mind, knowing that the gutters no longer contribute to rotting wood, the bad wood has been replaced and all the wood is now well protected for life, thereby significantly reducing maintenance efforts.  And I'll never have to climb a ladder to clean the gutters (some local hi-vis football coach contacted the wrong company for his gutter guards!).

We have engaged CHI previously and will continue to do so when the need arises.  While CHI is not the cheapest company, they are, in our opinion, the highest value.  You get what you pay for, and we didn't want a cheap job, we wanted a high-value job.  I wish Angie's List had "Value" rating.  That, in our opinion, is much more meaningful than cost.  If they did, CHI would get an A+ rating.  It is a relief for us to know that we can specify the work to be done, engage their services and know unquestionably that the job will be done well and no call-backs will be needed for rework.

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Our radon tested at 10 (EPA suggests below 4).  A radon mitigation system was put in place.

We needed 2 since we have a split level home.

It was done in one day,  Crockett had someone there to work on it within days of our  request.  They checked the radon after it was done and it measured 1.5.

The people who came in to do the job were nice and they cleaned up afterwards.

George Crockett came out later to check their work.

Anne R. Alexander August 25, 2011

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I used Crockett Home Improvement Inc. 6 weeks ago to remove and replace the siding

and the gutters in my house.

It turned out very well.  I liked their professionalism and that

they did the work that they said they were going to do and did quality work.  They are not

the cheapest ones in the book and I got what I paid for.

Samuel Doak September 05, 2011

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Replaced 2 walls, roofing, siding, windows, cabinets, and chimney. Added staircase, ceiling tiles, front porch, broken rails on back porch.

Installed sink, water spigot outside of house, back screen door and front door (after tornado damaged home).

George was very respectful of our home, well-educated and informative. He always came over if we asked to see him and took care of any

concerns we had. His employees are very capable of excellent work.

Kimberly Cook

August 17, 2011

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I was very impressed with the overall construction, speed and skill at which they put in the new deck.

The construction surpassed my expectations, the quality of the materials is excellent, and the workers were extremely professional and courteous.

They worked efficiently, and were finished before I expected. I would recommend Crockett Home Improvement to anyone who asked me about

home remodels and repairs!

Ross Van Winkle, August 06, 2011

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Hey George,

We are very satisfied! The room turned out great!

You're welcome to come by tomorrow but walk thru isn't necessary. Everything was

done exactly as we had wanted. I would also like to commend Donnie who did an excellent job! It is obvious he's very quality oriented. He kept everything tidy and his workmanship is great!

IT's such a pleasure to deal with a company that still puts the customer first and at the same time does excellent quality work.

Thanks George for another job well done I will be in touch when my wife and I decide what our next project will be.

Blaine

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George,

It has been frustrating to finance such a significant project and not be able to see it progress and conclude.

However CJ has kept us well appraised and sent progress pictures to us to follow. She and we couldn't be

more pleased with the final results the professionalism or the efficiency. CJ remarked on a number of how

easy Ed (hope I got his name right) was to work with and how professional he was. Our expectations were

far surpassed. We have built several houses and had extensive contractor work done at our home I can

honestly say this was by far the best construction experience we have had. You can be sure that when

we need other work done we will call you.

Thank you.

John and Nancy Newman.

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George,

...Your crew follows your pattern of ethics and good workmanship, and I would like you to know that.

Rita Ross

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Dear George,

Thank you for the timely and professional manner in which you completed the recent project for me.

Sincerely,

L.Allen Bowman

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George,

Just wanted to let you know your guys finished my job yesterday.

They did a great job and both were very professional. Some of the best I've had working here.

Thanks again.

Tony Howard

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Dear Mr. Crockett,

As my current round of repairs finally came to a close, I wanted to write quickly and compliment the outstanding job that all those involved performed during this home repair process,

from the electrical work, to the roof, and finally the siding, it all looks excellent!

I look forward  to working with you again later on this fall on the windows for the house on Jeffesrson Ave,  as well as future projects that we have planned over the years.

I wanted you to know, that over the years, when I have a project that is too large for myself to tackle (such as windows, siding, roofs and major electrical) I will be calling on your comapny.

Likewise, I have and will continue to recommend your work to others seeking home repairs or construction.

Sincerely,

Andrew C Cocke

Pulaski, VA

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George,

We want to thank you for excellent work your team have done. We are extremely happy with their work.

They have done all the work in a very professional manner and we have absolutely no issue with the work. Everybody who worked here were perfect gentlemen.

Please thank them on my behalf. I look forward to working with you in future.

Best regards,

Sanjib Bera

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Dear George,

Just a note to tell you how pleased I am with the new garage/wprkdhop that you, folks, built for me. The building is much nicer and more versatile/functional than I had originally thought about, thanks to the suggestions and improvements made by Eddy Hall and TJ. Eddy and TJ, and the rest of your crews did extremely professional and high quality work and it has been a real pleasure interacting with them and listening to their advice.

I certainly will not hesitate to use your company again if the need arises, and you can be sure I'll recommend you, folks, to others. Please extend my appreciation to all involved. Thanks again for the great job.

Mike Barnes.

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Crockett Home Improvement has completed another fabulous remodeling project for us. George Crockett's Master craftsmen, Earl and Justin, are meticulous and talented. They are no doubt artists at heart. We are extremely happy with every detail of the downstairs bathroom and laundry room remodeling. Last year they remodeled the upstairs bathroom and master bathroom. That project is beautiful and adds new dimension to our Georgian style home.

We have a few more little projects to complete and we will have Crockett to do those for us. It is a real pleasure having their craftsmen in our house.

Bob and Carol Asbury.

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... These two never cease to amaze me with the talent and know how they have. Earl moved the water heater to the basement with ease.

He said easier to do that than the other way, plus the floor under it needed a bit of repair. He is just amazing. I have wanted to that SO long. I am thrilled.

Thanks for everything.

Carol

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Hello George,

I wanted to say that we were so pleased with your outdoor crew which you sent us to work on the outside of the house - Mike, Jason, and Jason.

They worked o hard, and continuously! You don't have to worry about getting your money's worth out of those three. they were super!

I hope we have a huge rain so I can see how it is all going to work out. I believe it won't leak any more!

Pat Guthrie

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Hello,

You did a great job for us an we tell everyone to call you.

Thanks,

Vernon and Regina Delph

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Thanks George,

The addition was very well done and we will thoroughly enjoy its use!

Thanks again and it's always good to work with you and your excellent craftsmen.

Roy and Helen Thompson

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Good morning,

I wanted to let you know that both Toby and Billy were wonderful. They were pleasant, didn't waste time chatting. During the job, I found only a very small hand full of trash and none after they finished. Really quite impressive for tearing off a roof.

They were also careful with my dogs, always keeping the gates properly closed. That is always worrisome when people who are not familiar with them are left in their charge.

Thank you very much.

Dawn Jones

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Hello,

We are enjoying the new windows and appreciate the work George, Mike, Jason, and Kevin did to make

the great addition to our home!

Rebecca and Miles Lovingood

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George,

thanks. You are a true professional and a man of your word.

I wish you were closer, as I would surely use your company for any work I have done at my home in Manassas.

All the best,

Gary Mayer

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George,

Mrs. Quesenberry is very satisfied with her doors and floors project as I am.

Thanks again,

Bill Bailey

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George,

We appreciate that your company started the project on the date estimated (if not early), did the project quickly, and that all of your representatives (including yourself)

were either punctual or early for appointments.

Thank you,

Laura Robinson

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George,

We are very happy with all the work Kevin and Johnny did. They are great workers, thorough and respectful. Enjoyed the time they spent here.

Sending good thoughts to you and your company for the future. You have a good group of guys, so hopefully the future will be good for you all.

Sue Lessman

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We are enjoying the windows and appreciate the work George, Mike, Jason, and Kevin did to make the great addition to our home!

Rebecca and Miles Lovingood.

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Dear Mr. Crockett,

The roof looks excellent! Thank you very much for replacing it so quickly and with great care. I really appreciate your help. The flashing looks excellent where it covered the mouse hole.

You are the best! Thank you so much!

Sincerely,

Benjamin Kramer

Dublin, VA

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George,

Just wanted to let you know what a great job Kevin did on the painting. He truly takes pride in his work. John especially appreciated Kevin's knowledge in all sorts of areas.

Tenna

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George,

Your crew finished up this afternoon, and we want you to know that we are very pleased with their work and their professionalism.

Everything was done just the way we expected, except we eliminated one downspout at the rear of the house, which is an aesthetic improvement.

We are especially impressed with Toby.  His work was excellent, and he communicated everything that was going on throughout the project.

We have some other work that we will be doing in the future, and you are the first guy we'll call.

Thanks for excellent service, and happy Thanksgiving.

Joe & Deborah Freeman

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Hi George,


First, thank you, Earl, and your crews for all you did in short order to get the roof, skylights, and chimney sealing done.

Thanks for the excellent work that you and your people have done and for the strong follow-up with the minor problems that crop up along the way.

Best wishes,

Dick

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Hello George:


Have been wanting to write you and say thank you for the GREAT work on our recent roofing replacement. As always the work was GREAT and the workers very considerate while they were here.

You have been doing work for us for the last 20 years and I always feel confident that contacting you will mean a great job done quickly.  Tell everyone hello from us.  Thanks again.

--
Ritajean Robinson

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Mr. Crockett,

thank you so much for the wonderful work you did on the carport, siding, and other little problems.  A new one has arisen and I will call tomorrow.  My hot water heater seems to be going.

I will call tomorrow to see if you can do anything or if you can recommend someone.  Again, thank you for the wonderful job you and your company have done so far.

Court

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May 30, 2008



Dear George,

Words cannot express the gratitude that Jodi and I have for you and your staff. We were very nervous and reluctant about a remodel  of our newly purchased home. We had heard dozens of horror stories about dealing with contractors.  Dealing with your company we have had no such complaints.  I can honestly tell you that working with you was a pleasure and the work that was performed on the house is first class.  You attention to detail as the project was moving along made our family quite comfortable.  I believe that professionals work at a pace that allows them to do the best job possible, even though you were very timely in the work that was being performed. Since the job has been completed you have made every effort to make sure we were satisfied.. and I can assure you that we are.  
The Raccuia's THANK YOU for making our home in Radford a special place!
Go Highlanders!

Joe & Jodi Raccuia

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March 29, 2008


To Whom It May Concern:

My first meeting with George Crockett was during the fall of 2006.  My wife and I had built our home in 1994 with only a "great room" and we wanted a den where we could sort of get away from a formal gathering place.  We called over seven builders, home improvement specialists, contractors, etc. trying to get an estimate on converting our 2-car garage into a den and then building a new garage to house our vehicles.  

At the appointed time Mr. Crockett showed up for our meeting.  He stayed for a long time because we had alot of questions to ask about this possible conversion.  We went into the garage and outside listening to what Mr. Crockett had to share about our plans.  He offered several ideas and said he would get back with us in a few days.

Three or four days later Mr. Crockett called and we scheduled a meeting to discuss the ideas on converting our garage to a den and building a new shelter for our cars.  After discussing the price for the conversion he said he needed to get specific measurements on the new garage as there might be a problem with subdivision setback requirements.  It was during this time that a significant change in our plans occurred.  After all the measurements were taken Mr. Crockett said he was concerned about backing out of the proposed new garage and having turnaround space to maneuver a car in order to get down the driveway and out to the street.  We told him we would have to think about our plans and his concerns and get back with him.  Before he left, Mr. Crockett said we might want to think about converting our screened porch to a new room since it shared a wall and eat-in-area with the kitchen and keeping our garage "as is".  With that thought as a new idea, we told him we would call him if we wanted to go forward with our plans.

Through the remaining fall months and into early winter we thought about all that Mr. Crockett had suggested and then made our decision after the new year, 2007.  We had drawn a sketch of what we wanted and called Mr. Crockett to come over to discuss our alternate plans.  He appeared at the appointed time and we told him to forget converting the garage that we liked the idea of converting our screened porch and keeping our already existing garage instead of building a new one.

In February plans were made and finalized and we entered into an agreement with Mr. Crockett to convert our screened porch by opening it up through the eat-in kitchen area, adding a gas log fireplace on one end, French doors leading from the back of the new room to our flower garden and pouring a sidewalk and patio at the back of the house.  Since the screened porch was built on a slab that was almost the same height as was the kitchen from the ground, Mr. Crockett helped us decide on the flooring to use that would be appealing and harmonious to our existing kitchen tiled floor.  He invited us to his home to look at the tile flooring he had selected and to meet with his tile and flooring specialist to help give us an idea on how to finish our own room.

In March, 2007 Mr. Crockett began the conversion process for our new room.  All work was performed and completed to our complete satisfaction.  From our foyer, one can look through our former eat-in-area into the new room.  From every angle our new room does not look like an "add on" addition and instead, it looks like an original room of the house.  Entering into the new room one can see the French doors and ample windows for viewing the garden area behind the house.  To the left is the gas log fireplace and the floor we used is large, 18" X 18" tile placed on a diagonal to the kitchen rendering a feeling of a totally separate room.  On the wall common to the kitchen we mounted a Mitsubishi "Mr. Slim" combination heat and air conditioner system.  This unit does a superb job of keeping the room comfortable year-round.  The gas log provides supplemental heat during the cold winter months and one floor vent from our existing heat/airconditioning system was routed to the opposite end of the room from the gas log to provide ample heating and cooling to the area.

Another feature of the changes we made was to convert a hallway laundry area into a laundry room still accessible from the garage as before but with new doors to completely close off the washing machine and dryer.  In place of a former door to the screened porch, we closed that off and installed a wall-mount ironing board.

Outside the back of the house an unused small slab of concrete was completely removed and in its place Mr. Crockett installed a large concrete patio connected to a long and extra wide sidewalk connecting to the driveway parking area.

We were 100% satisfied with the work provided by Crockett Home Improvement.  Everything down to the smallest detail was addressed.  I found George Crockett to be easy to work with and professional in every way.  The work crew that performed the conversion was polite and anytime we had a question, the supervisor responded within a day and/or called Mr. Crockett to arrange a meeting to discuss necessities.  Throughout the project the workers cleaned up after themselves on a daily basis.  When the conversion was completed it was impossible to distinguish from where the porch had been located to where the room was situated.  It looked like it had always been a part of the original house.  I highly recommend George Crockett for any kind of home improvement construction project.

I do want to add one additional comment.  I was so impressed with the professionalism of George Crockett and his workers that I contacted him in December about stripping the carpet in the upstairs part of my house and replacing it with wood flooring.  This work was done to my complete satisfaction in February-March of this year.  All work was completed on time and again, we are completely satisfied.

It is a pleasure to recommend Crockett Home Improvement, Inc. for all kinds of construction projects in and around the home.  Please feel free to call me if you have a question.  I am sure you will be just as satisfied with your project as I am with mine.

Richard W. Fender
Radford, Virginia

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April, 1 2008

George,

you were/are a sincere, dependable, honest and professional businessman/contractor in every way. One trait that makes you stand head and shoulders above your peers is your followup.

Richard.

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Crockett Home Improvement really delivers when you need a quality job done.  Our townhouse in Christiansburg was sorely in need of a number of major repairs, to include the restoration of a downstairs bedroom that had been torn out because of a mold problem (drywall, flooring and bathroom). We needed a turn-key solution from a contractor that was responsive and was comfortable working with someone from out-of-town. We had contacted a number of home improvement companies, but none of them ever followed through, and even bothered to give us an estimate. Crockett Home Improvement delivered on all counts, to include a personal, on-site inspection over an Easter weekend and then a top notch performance with all the work completed as we wanted and ahead of schedule. If you want something done right and done in a timely manner, call Crockett Home Improvement and tell George what you want. He'll take it from there.


Rich Walters/Newport News, VA 23606

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Dear George,

We are grateful to you for the excellent work that you (and your crews) did for us and were and remain happy to recommend your company to our friends and to anyone who is looking for good work of the sorts you provide. We do it because we believe we are giving solid advice about getting quality work, complete with backup for promises made, done at as reasonable price as possible.

Thank you very much.

Anne and Dick.

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George,

I wanted to thank you for the fine carpentry work. Your company did a wonderful job. Our family is very pleased with the results. I also wanted to let you know that I would be glad to be a reference for Crockett Home Improvement should you ever need one. It's not often that I meet someone as honest as you are. During our deck project, everything you and I discussed, whether by email, in person or over the phone was carried out exactly as you said it would be. I tell anyone who asks that you are truly a man of your word. And that's rare these days.


Thanks again,
Richard B. Tilley (Brad)

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Hi George,


I am so impressed with the deck!!!!!  It is amazing and that's putting it mildly.   When I drove in from work today, I thought I was at the wrong house.  It is absolutely beautiful.  The craftsmanship is outstanding.  I was off yesterday for Easter Monday and watched from time to time.  I was so impressed when there was an apparent problem with the top railing on one section.  The guys who were working on it labored for awhile, then went and got Ken.  He "eyeballed" it, got his plumb line, and it was removed, adjusted and re-attached.  Throughout the day, I would look out the window and there he was with his huge level, spot-checking different sections.  And the joint on the railing, well, this is the most meticulous craftsmanship I have ever witnessed on any construction project.  I am so looking forward to seeing the finished product for the front porch!!  The new deck actually makes the house look larger - you are indeed a magician.

Thank you so very much for such wonderful construction.  It's so nice to go down the stairs and not have them move!

Cynthia

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The rain tonight made us even more thankful to have a new roof on the house. Thanks for keeping the work schedule and ahead of the rain.


We look forward to having you help us again.

More satisfied customers,

Sam and Sandra Prillaman.

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Thanks for the outstanding window replacement job.

We are really pleased with opur new windows and the work your crew did.

Sam and Sandra.

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George,

We love our windows and siding and so does our daughter. We have not seen hers yet but we know it will look great. OUr many thanks to you and your team! A great job!!!


Ron and Brenda Lemons.

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Good Morning George -


All work has been completed and we are very happy with the results; Mike and the crew did an excellent job. All's well.

Stop by and take a look if you wish.

Regards, Bob

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2013 Cost vs. Value Report

Selected 2013 Cost vs. Value Report Statistics - Average Nationwide Return on Investment:

  • Deck addition – 77.3%
  • Major kitchen remodel – 59.7%
  • Bathroom remodel – 58.3%
  • New roof – 56.7%
  • Basement Remodel – 70.3%

Source: 2013 Cost vs. Value Report, (REALTOR® Magazine, Jan. 2013).